Free Classified Ads in US on Craigslist Categories & Regions
[Close] 

Client Support Specialist buy in US, Free Classifieds Ads

imATHLETE is looking to hire a rock-star to join our Customer Support team. Your primary responsibility will be responding to emails, phone calls and assisting event organizers who have questions about their online registration and data management processes. This position works closely with Management, Technology, Operations, Customer Support, and Account Management teams.
When you look in the mirror, is this the person you see
Very personable, extremely reliable and responsible, quick to respond
Self-driven, a super-fast learner and willing to do whatever it takes to get the job done
Excellent communication skills in person, on the phone, and over email. Understands how and when to listen as well as talk
Proficient with computers and technology, with a brain wired for creative problem-solving
2 years in a front facing, customer service role
If you're looking at the person described above, we want to talk to you!
Job Details:
Client Support
Serve as the first point of contact for clients regarding any questions about their online registration process, reporting features, participant databases, statement inquiries, and all imATHLETE.com platform functionality
Ensure imATHLETE policies, values and voice are consistent in all communications
Strategically identify and respond to trending support issues, and proactively feed support insights to operations and technology departments
Assist in the development of operational support processes that can scale with a growing company
Create and maintain the help center with articles and videos that are engaging, informative, and easy to use
Technology
Demonstrate a complete understanding of the imATHLETE platform to serve as a resource for clients
Serve as the client advocate when working with the technology team
Communicate with the technology team on and bug reporting and feature requests
You'll get extra special bonus points if you have these in your back pocket:
Proficient with Desk.com and Constant Contact
Active involvement in running, triathlon, cycling and/or swimming events, either as a participant, organizer or volunteer
Knowledgeable of major participatory sports websites
Oh, and by the way .
You must have authorization to work in the U.S.A.
You will be required to work in the company's Santa Monica office for 40+ hours per week
You must have your own means of transportation to and from the company office
And the upside is good! Benefits, a wonderfully fun + professional work environment, free entry to athletic events and more!
classifon.net - Free Classified Ads in US on Craigslist